Shipping policy

Last updated: September 6, 2026

This Shipping Policy explains delivery timing, shipping costs, and what to expect after you place an order.

Processing time

Orders are typically processed within 1–3 business days after payment is confirmed (excluding weekends and holidays). You will receive a confirmation email when your order is placed and another when it ships (when tracking is available).

Delivery estimates

Delivery times depend on your location and the shipping method selected at checkout. Estimated ranges shown at checkout are approximate and not guaranteed delivery dates.

Shipping rates

Shipping costs are calculated at checkout based on destination and selected method. Promotional free-shipping offers, if available, will be shown during checkout.

Order tracking

When tracking is provided by the carrier, we share the tracking details by email. Carrier scans can take time to update after label creation.

Wrong or incomplete address

Please double-check your shipping address at checkout. Delays or failed delivery caused by an incorrect address may require extra shipping fees to resend.

Lost, stolen, or damaged packages

If your package appears lost, stolen, or damaged, email support@fentria.shop with your order number and any photos or tracking details. We will work with the carrier to investigate and help resolve the issue.

Customs and international orders

If international shipping is offered, customs duties, taxes, or import fees may apply and are the buyer’s responsibility unless stated otherwise at checkout.

Contact

Shipping questions: support@fentria.shop.