Refund policy
Last updated: September 6, 2026
We want you to be happy with your purchase. If something is not right, contact us and we will help.
30-day satisfaction window
You may request a return or refund within 30 days of the delivery date for unused items in their original condition and packaging, where possible.
How to start a return
- Email support@fentria.shop with your order number and a short description of the issue.
- We will confirm whether your order qualifies and share return instructions.
- Once we receive and inspect the returned item, we process your refund.
Refunds
Approved refunds are issued to the original payment method. Processing usually takes 5–10 business days after we approve the return, depending on your bank or card provider.
Exchanges
If you received a defective or damaged item, email us photos and your order number. We will arrange a replacement or refund.
Non-returnable items
- Items damaged by misuse or improper installation
- Items returned without prior approval when required
- Gift cards or digital goods (if offered)
Shipping costs
If the return is due to our error (wrong, defective, or damaged item), we cover return shipping. Otherwise, return shipping may be the customer’s responsibility unless we tell you otherwise in writing.
Questions
Contact support@fentria.shop.