Privacy policy
Last updated: September 6, 2026
This Privacy Policy explains how we collect, use, and share personal information when you visit our store, place an order, or contact us.
Information we collect
- Contact details such as name, email address, phone number, billing address, and shipping address
- Order and payment details such as items purchased, payment confirmation, and transaction information (payment card details are processed by our payment providers; we do not store full card numbers)
- Device and usage data such as IP address, browser type, and pages viewed
- Messages you send us when you contact support
How we use information
- To process and fulfill orders
- To provide customer support
- To improve our website and shopping experience
- To prevent fraud and keep the store secure
- To send order updates and, where allowed, marketing messages you can opt out of
Sharing information
We share information with service providers who help us operate the store (for example Shopify, payment processors, shipping carriers, and analytics tools). They may only use your information to perform services for us. We do not sell your personal information.
Cookies
We use cookies and similar technologies for store functionality, checkout, analytics, and marketing. You can control cookies through your browser settings.
Data retention
We keep personal information only as long as needed for orders, legal obligations, dispute resolution, and legitimate business purposes.
Your rights
Depending on where you live, you may have rights to access, correct, delete, or restrict use of your personal information, or to opt out of certain processing. To make a request, email support@fentria.shop.
Children
Our store is not directed to children under 16, and we do not knowingly collect personal information from children.
Contact
For privacy questions, contact support@fentria.shop.